Conflict management via email?

Conflict management via email?

One of my pet peeves is when people try to solve problems via email. You’ve been there: someone words an email awkwardly or brusquely, offense is taken, someone else responds in an inflammatory way, often copying several additional people. Blind copying and forwarding...
When theological perfection slows down the Kingdom

When theological perfection slows down the Kingdom

I was working with a group recently on the topic of discipleship. The question at hand was, “What makes a disciple-making disciple? What qualities or behaviors are we trying to develop?” I shared my new “tree of discipleship” approach as one option. As the group began...
A different outlook

A different outlook

This Friday morning I just wanted to share with you an anonymous comment from a coaching client on the value coaching can bring: I left the office on Friday feeling great. Nothing much had changed, it was still cold and grey outside. I realized that what had changed...
Three types of questions for learning skills

Three types of questions for learning skills

As someone approaches learning a new skill, coaches need to approach them with three types of questions. These different types of questions are progressive, building on one another, and people aren’t able to process all of them at once. The “what” questions:  People...
Listening with different ears

Listening with different ears

It used to make me so angry when– after I’d spent hours helping someone process whether or not they wanted to embark on a particular journey– they’d show up at the orientation only to say, “Now where is it exactly that we’re going again?” Outwardly I’d...
Do you want to get well?

Do you want to get well?

Remember the story where Jesus approaches a man in need of healing and asks him, “Do you want to get well?” (John 5:6) I used to think that was such a strange question. Of course he wants to get well! What invalid wouldn’t want to get well? Yet one of the observations...