The secret sauce

When you’re field testing something new, and it seems to be working effectively, the next thing you need to do is hand it over to someone else to let them do it without your involvement and see if it still works. I’ve done this on a number of occasions only to find that when I handed it off to someone else, it didn’t work. When I’ve examined what happened, I’ve come to realize that I was bringing something into the equation that I hadn’t written down or incorporated into what I handed off to the other person. I had been intuitively filling in pieces that hadn’t actually been part of the official process.

