One of my pet peeves is when people try to solve problems via email. You’ve been there: someone words an email awkwardly or brusquely, offense is taken, someone else responds in an inflammatory way, often copying several additional people. Blind copying and...
I was coaching someone recently about getting along with a coworker and she said, “What I would like if I were in their shoes would be direct communication– just bottom-lining it.” But in fact, that is not what the other person would prefer. His style and...
