I was field-testing a training process recently. As I reflected on it, I realized we were answering questions that the people at the training event wouldn’t even be asking for at least two more years. Sure, I might know they would be asking it in two more years, so it’s tempting to throw the information in there. But is it helpful?
It’s really, really easy to make that mistake. Too many trainings are like that one. We dump a whole truckload of information on unsuspecting people who didn’t need it all yet. It’s like someone saying they’re thirsty so we hit them with a fire hose. How does this realization change how we deliver training?